Fees and Refunds

In accordance with Standards of RTO’s 2015 guidelines, we undertake to not take any advance payment of greater than $1,500 from any individual client.

Participants must arrive 15 minutes prior to ALL scheduled start times.

A 50% course rescheduling fee applies if the participant:

  • is more than 10 minutes late from the class start time;
  • does not have the correct (or insufficient) identification;
  • does not complete the pre-learning course materials (where required);

Under these circumstances the course fees are non-refundable and entry to class is not permissible.

 

Cancellation and Rescheduling Fees

If you fail to attend your scheduled course, the course fee is non-refundable.

Cancellation Fees:

  • If you cancel your course and give less than 48hrs notice, your Course Fees are Non-Refundable
  • If you cancel your course and give more than 48hrs notice, your Course Fees will be refunded minus a $20 Cancellation Fee

Rescheduling Fees:

  • If you reschedule your course within 48hrs of your scheduled course date, you will incur a 50% rescheduling fee of course fee.
  • If you fail to attend your course due to illness and provide a medical certificate within 7 days of your course, you can reschedule at no extra charge.
  • If you reschedule your course and give more than 48hrs notice of your course date, there will be no rescheduling fee.

 

Refunds

  • If we cancel a course at any time, participants will be offered the option to reschedule to an alternative class (at no extra cost), or receive a full refund of the course fees.  No additional monies will be reimbursed to the participant for any other expenses incurred, or inconvenience caused.
  • Refunds will be made to the same person and by the same means with which the original payment was made.
 

Re-Assessment

 

High Risk Work Licence Courses (Forklift / EWP / Order Picker)

 
  • If you are deemed Not Yet Competent for the Theory components of the course you are eligible to re-attempt the theory session and be re-assessed on another day at no additional cost.  You are not eligible to be assessed for the Practical component until the Theory component is completed successfully. 

 

  • If you are deemed Not Yet Competent for the Theory on the second re-assessment, you will need to pay a fee of $70 to re-book for a new date.

 

  • If you are deemed competent for the Theory component of the course on the second or third attempt, you can then attempt the Practical component on the same day for a fee of $160.

 

  • If you are deemed Not Yet Competent for the Practical component, you are eligible to re-attend the practical session and be re-assessed on another day for a fee of $160.   

 

All Other Courses
 
  • If you are deemed Not Yet Competent you may attend on another day at no additional fee.