Refund & Cancellation Policy

Booking Conditions / Refund Policy

In accordance with AQTF guidelines, we undertake to not take any advance payment of greater than $1,500 from any individual client.

Participants must arrive 15 minutes prior to ALL scheduled start times.

A 50% course rescheduling fee applies if the participant:

  • is more than 10 minutes late from the class start time;
  • does not have the correct (or insufficient) identification;
  • does not complete the pre-learning course materials (where required);
  • Under these circumstances the course fees are non-refundable and entry to class is not permissible.

If you fail to attend your scheduled course, the course fee is non-refundable.

Cancellation Fees:

  • If you cancel your course and give less than 48hrs notice your  Course Fees are Non-Refundable
  • If you cancel your course and give more than  48hrs notice your money will be refunded minus a  $20 Cancellation Fee

Rescheduling Fees:

  • If you reschedule your course within 24hrs of your scheduled course date, you will incur a 50% rescheduling fee of course fee.
  • If you fail to attend your course due to illness and provide a medical certificate within 7 days of your course, you can reschedule at no extra charge.
  • If you reschedule your course and give more than 24hrs notice of your course date, there will be no rescheduling fee.

General Booking Conditions and Refund Policy

  • If we cancel a course at any time, participants will be offered the option to reschedule to an alternative class (at no extra cost), or receive a full refund of the course fees. No additional monies will be reimbursed to the participant for any other expenses incurred, or inconvenience caused.
  • Refunds will be made to the same person and by the same means with which the original payment was made.
  • If deemed Not Yet Competent, all participants are eligible to re-sit the theory session and assessment on another day at no additional cost. If deemed Not Yet Competent a second time in the Theory assessment, the participant is required to re-sit the theory session and assessment again and a fee of $70 will need to be paid prior to a new date being set.
  • If deemed Not Yet Competent in the practical assessment the participant is requires to re-sit the assessment for a fee of $70 which will need to be paid prior to a new date being set.